Contact options
Torrid’s shopping help covers merchandise, deliveries and returns, with its US customer-service number shown here. Questions about the Torrid credit card follow the card issuer’s process. For an online purchase, keep the order reference beside the item or shipment you are asking about.
Company website
Customer service — US
Before you contact Torrid
Torrid lists a phone contact for customer service — US. Check the source for the relevant location and any hours before calling.
- Identify the seller named on the receipt.
- Keep the packaging until you receive return instructions.
- For a repair, have the model and purchase date ready.
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