Contact options
TOMS provides a US phone contact within its shopping and product FAQ. The same page separates order tracking, shipping and product-guarantee questions. Automated service may operate outside staff hours; this listing does not promise an immediate conversation with a person.
Before you contact TOMS
TOMS lists a phone contact for US customer service. Check the source for the relevant location and any hours before calling.
- Keep the packaging until you receive return instructions.
- For a repair, have the model and purchase date ready.
- Copy the item reference from the order.
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