Contact options
Keep the product near you when asking about parts or assembly. Direct-store order changes have a separate contact shown in the FAQ.
Before you contact Step2
Step2 lists a phone contact for consumer service and replacement parts. Check the source for the relevant location and any hours before calling.
- Identify the seller named on the receipt.
- Keep the packaging until you receive return instructions.
- For a repair, have the model and purchase date ready.
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