Travels by Tracie

Company contact entry

Mattel

shop.mattel.comUnited States

Company-published telephone

Mattel product support — US and Canada

+1 800-524-8697
USToll-free in listed regionMon–Fri 9am–6pm Eastern
Call Mattel

About this number

Calls go directly to Mattel’s listed department. Travels by Tracie publishes this entry independently.

Source: m.service.mattel.comSource checked Oct 12, 2026

Mobile or international charges may apply.

Contact options

For Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.

Before you contact Mattel

Mattel lists a phone contact for mattel product support — US and Canada. Check the source for the relevant location and any hours before calling.

  • Keep the packaging until you receive return instructions.
  • For a repair, have the model and purchase date ready.
  • Copy the item reference from the order.

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