Contact options
HOKA’s US help center lists calls, text messages and live chat, plus separate links for returns, order status and warranty. A fit question is different from a product defect, so describe the concern clearly. Purchases made through another seller may require that seller’s return process.
Before you contact HOKA
HOKA lists a phone contact for customer care — US. Check the source for the relevant location and any hours before calling.
- Keep the packaging until you receive return instructions.
- For a repair, have the model and purchase date ready.
- Copy the item reference from the order.
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